How do I update my payment information?
You can update your payment information on our online Member Portal. You can access the portal here, you must use the email address we have on file for your account in order to make an account and update your information properly. Feel free to give us a call or email us at email@example.com to confirm or update your email address we have on file. If you prefer to update your information in person, you can do so during our regular staffed hours. Our payments are processed on the 1st of every month, to ensure your payment information is updated in time, make sure you do so at least 5 days in advance.
Do I need to sign up ahead of time for classes?
Not at this time. We do plan on implementing that in the future.
How do I schedule my free personal training consultation?
You will want to contact a personal trainer directly. We have a great group to choose from, you can view the personal trainers on our Trainer Page.
I am going to be out of town for a few months, can I freeze my account?
Absolutely! You can freeze your account up to 3 months. The charge to do so is $5 a month. You will need to come in and sign an Account Freeze contract. After your designated freeze months are up, you will go back to your regular monthly payments. If you are in a contract term, your term will be extended the number of months your froze your account.
My key card/access code isn’t working, or I have lost it, what do I do?
Please give us a call to arrange a time to meet with one of our staff members, preferably during regular staffed hours. We will issue you a new access code. If your card or access code is not working, it is possible there is an issue with your account. We would have made an attempted to contact you via email and your phone number listed on your account. If we are unable to contact you, we may have turned your access off. Please give us a call or email us at firstname.lastname@example.org
Can I bring a guest with me to the gym or to class?
Every member gets three guest passes per calendar year to bring a friend or family member. Those guests have full access to the gym and classes except for the complimentary tanning. They must come during regular staffed hours in order to sign a waiver prior to them using the facility. If you do not have any free passes available, your guest can purchase a day pass online or at the studio.
My 12 month membership is almost up, what happens after that?
We do not roll you into another 12 month membership. After your contract months are up, you will then go into a month to month membership.
I have an idea for Evolve Fitness, who do I talk to?
You can email us at email@example.com
How do I cancel my Evolve membership account?
We hate to see you go! If you are currently in a 36, 24, or 12 month membership contract, there is a $225 early cancellation fee. With all memberships we require a 30 day notice of cancellation prior to our 1st of the month billing period. Your account must be in good standing with no balance. This requires a signed cancellation form that you will need to sign, please stop in during our staffed hours. We do not have the ability to send for e-signatures and do not accept emails, and social media messages as a form of cancellation.
I would like to add a family member to my account, who qualifies?
That is so cool! To qualify as a family member, you must be a married couple, or a child with the same mailing address under the age of 23. Keeping in mind we are a women’s only gym.